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How to handle and report fraud

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We’re always working to fight fraud and ensure the security of your account and data. If we notice any suspicious activity on your account, we will reach out to you for clarification. Be assured that we'll never ask you to provide sensitive information such as account logon credentials and passwords regardless of any reason.

You can help fight fraud by reporting any suspicious communications or account activity. If you believe you are a victim of any fraudulent activity, report it to us immediately. Tell us as soon as possible to minimise the impact on you and your companies.

How to handle fraud and cyber-attacks

If you fall victim to fraud

Act immediately to minimise the damage from fraud to ensure the best chance of fund recovery.

Stop all communication with the scammer

Alert any relevant parties and initiate a payment recall

Report any scams to the appropriate authorities

Review and identify suspicious activity from financial records

Keep all documentation related to the scam

Update your security policies and procedures

If you suffer from a cyber attack

You should isolate the affected device(s) from the internet and take precautions for the potential follow-up attacks.

Disconnect the affected devices

Change the passwords

Conduct a full audit with a reputable security firm

Alert any relevant parties

Take precautions to prevent similar attacks

Report fraud

Call HSBC

24-hour Commercial Banking Service Hotline
+852 2748 8288

And, if you are an HSBCnet Customer, please immediately contact your Relationship Manager or the HSBCnet Fraud Control Team at

• +1 716 841 0030 (toll direct line)

• 0 800 169 9903 (from UK toll free)

• 1 866 979 4722 (from US or Canada toll free)

• Email: wholesale.digital.fraud.control@hsbc.ca

To facilitate your case, please provide the following details:

• HSBCnet Customer ID

• Company Name

• HSBCnet User ID

• IRN (Instruction Reference Number for HSBCnet payment)

Report to Hong Kong Police Force

Hong Kong Police website – e-Report Centre

For more information, you can download the full HSBC Fraud Prevention guide.

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