Digital

Business Internet Banking: Request & Form Tracker

Track your service requests anytime, anywhere

You can now easily track the progress of your submitted requests and forms by using the 'Request & Form Tracker' in BIB.

Key features & benefits

✓ All Business Internet Banking users can access the tracker (except users with an MPF account only).

✓ Provides a centralised view for the servicing requests and form submissions created within 120 days.

✓ Covers a variety of frequently used forms and service requests - for example:

• Business Information Update
• Change your address and customer information
• Request a bank reference letter
• Change your daily transaction limit
• Apply for a credit or debit card

✓ No need to visit a branch or make calls for status checking.

3 easy steps to access ‘Request & Form Tracker’

Step 1: Log on Business Internet Banking

Step 2: Go to ‘Services & Support’ on the left menu bar

Step 3: Click on ‘Request & Form Tracker’

What can I do with the Request & Form Tracker?

Here are some examples of how you can use the Request & Form Tracker in Business Internet Banking:

Scenario 1: Tracking your business information update online as a Primary User

You've submitted a Business Information Update in Business Internet Banking, and you want to check on the progress of the request. You visit the Request & Form Tracker, and see it prompts you that we're waiting for an eSignature from your new authorised signatory⁽¹⁾.

You then click to expand the accordion on the left⁽²⁾ to check what stage your request has reached. The tracker shows that the application was submitted on 1 January, but it cannot progress to the next step until your company's new authorised signatory provides their eSignature, which they need to do by 8 January⁽³⁾. Because you're a Primary User, you can click the 'View status details' button⁽⁴⁾ at the bottom right to get more details about the request.

On the 'View status details' page you can access further information, including the latest updates on pending actions and who needs to take them. Once the request is complete, you can view the full record here and download a summary for your records.

Scenario 2: Keeping track of a change of address form submitted offline as a Secondary User

How can I find the right service request form and the most convenient way to submit it?

You can use the new Request & Form Directory in Business Internet Banking to find the right form and the best way to submit it more quickly and conveniently. Click here for more details.

Not yet a Business Internet Banking user?

You can go to Help Centre > Essential guides to Digital Business Banking for a step-by-step user guide to register for Business Internet Banking.

Frequently asked questions

Check out the frequently asked questions here:

Click ‘Need Help’ on the right > choose ‘Bank forms & general enquiry’ on the left panel > ‘Request & Form Tracker’.