Essential guides to Digital Business Banking

Please check out our Business Internet Banking enrolment user guide on how to enrol.

Watch our video tutorial to learn how to register as a BIB user with ease:

*This video is for new customers who opened business accounts through appointment meetings/video conferences with us in HSBC Business Centres, and don’t have Security Device and physical PIN mailer.

Alternatively, you can check out our user guide (PDF) on how to register.

Any employee in your company can be a Secondary User. Secondary Users are responsible for the day-to-day running of the company accounts in Business Internet Banking, including e-Form submissions.

Please check out our user guide on how to add a new Secondary User.

Check out our user guide on how to add new company profile so you can access multiple company profiles with one BIB username.

Watch video to learn more:

Watch our video tutorial to learn how:

Alternatively, you can check out our user guide to learn how.

Watch our video tutorial to learn how:

Please check out our Mobile Security Key activation user guide to learn how to activate.

Please check out our Notification Centre user guide on how to set up.

Please check out our mobile notification user guide to learn how to set up.

Watch our video tutorial to learn how to make online payment and track your payment status:

For more information, please refer to the payment user guide.

Please check out our mobile payment user guide to learn how.

Please check out our Business Internet banking payment tracker user guide to learn how.

‘Request & Form Directory’ in the Business Internet Banking is a one-stop platform with an intuitive smart search function that helps you quickly locate the right form and guides you to the appropriate channel to submit your request, making the whole process simpler and easier.

How to use the Request & Form Directory?

You can simply enter keywords or form name / ID in the search bar to get results. You can also refine your search by category or select tags associated with the most common service request types to narrow down what you want.

We will display the most relevant results according to the type of request you’re searching and your Business Internet Banking user type (Primary user / Secondary user). We will also advise the most appropriate submission channel for your requests.

Please check out our mobile cheque deposit user guide to learn how.

Watch our video to learn how:

Alternatively, you can check out our user guide on how to set up.

*HSBC Business Internet Banking and Microsoft OneDrive are required for using the service

Watch our video to learn how:

Alternatively, you can check out our user guide on how to set up.

*HSBC Business Internet Banking and Google Drive are required for using the service

You can check real-time FX rates via Business Internet Banking, set up FX Rate Alert and FX Order Watch to get notified and convert funds automatically once the target rate is reached.  Check out our website to learn how to set up.

Check out our user guide on how to manage debit card via mobile app, including setting withdrawal limit and spending limit for different scenarios.